Shipping policy

At Straw, we aim to get your order to you as quickly and smoothly as possible. Please review our shipping policy below:

Processing Time

• All orders are processed within 3–5 business days (excluding weekends and holidays).
• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates

• Free Standard Shipping on all orders over $35 (before tax and discounts).
• Orders under $35 will have a flat $5 shipping rate.

Delivery Time

• Once shipped, orders typically arrive within the carrier’s standard delivery window. Delivery times may vary depending on your location.

Incorrect Address Policy

• Once an order has been shipped and tracking information is provided, the shipping address cannot be changed. Straw relies on the accuracy of the address provided at checkout.
• If an incorrect address is submitted and the package cannot be delivered, Straw cannot offer a refund or reship the item.
• We kindly ask that you double-check your shipping details at checkout to ensure successful delivery.

Lost or Stolen Packages

• Straw is not liable for packages that are lost or stolen after delivery.
• We recommend selecting a secure delivery location and monitoring your tracking information to help ensure your package’s safe arrival.

Additional Information

• We currently ship within United States & Canada.
• Straw is not responsible for delays caused by the shipping carrier, weather, or other circumstances beyond our control.

For any questions about your order or shipping, please contact us at info@strawco.ca.