Warranty Policy

At Straw, we stand behind the quality of every product we make. All products purchased directly from Straw are covered by a 6-month limited warranty from the date of purchase.

This warranty applies only to the original purchaser and covers defects in materials and workmanship under normal, intended use.

What's Covered

This warranty covers manufacturing defects, including but not limited to:

• Hardware or attachment failures
• Stitching or seam defects
• Material defects (such as silicone tearing or fabric defects resulting from normal use)

What's Not Covered

This warranty does not cover:

• Damage caused by misuse, improper care, accidents, abuse, or neglect
• Normal wear and tear, including fading, discoloration, pilling, scratches, or minor surface marks
• Damage resulting from washing, cleaning, or exposure to harsh chemicals or extreme conditions
• Unauthorized modifications, repairs, or alterations
• Cosmetic imperfections that do not affect the functionality of the product

How to Make a Claim

If you experience an issue with your product during the warranty period, please contact us at info@strawco.ca with:

• Your order number or proof of purchase
• A brief description of the issue
• Clear photos of the product and the defect

Our team will review your claim and determine whether the issue is covered under this warranty. If approved, we may provide a replacement, repair, or store credit at our discretion, depending on product availability.

Straw reserves the right to deny warranty claims that do not meet the terms of this policy.