Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at info@strawco.ca.

If your return is approved, we'll send you a return shipping label and detailed instructions on how and where to send your package.

Your return package must be shipped within 30 days of receiving your order. Returns shipped after this period may not be accepted.

A $5 return shipping fee will be deducted from your refund total.

Items sent back without prior authorization will not be accepted.

For any questions about returns, you can always reach us at info@strawco.ca.

Damages and Issues

Please inspect your order upon arrival and contact us right away if your item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom products (such as personalized or made-to-order items)
  • Sale items
  • Gift cards

If you're unsure whether your item is eligible for a return, feel free to contact us before making your purchase.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different item, color, or size, the quickest way is to return your original item. Once your returned item has been received and inspected, you can place a new order for the replacement item.

Refunds

Once we've received and inspected your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days, less the $5 return shipping fee. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund approval and you haven't received your refund, please contact us at info@strawco.ca.