Verzendbeleid
We love seeing Straw become part of your everyday routine, wherever you are in the world. We work hard to make shipping as simple and smooth as possible, and you’ll find the details below.
Have a question about your order? Email us at info@strawco.ca. We’re happy to help!
Processing Time
Please allow 3–5 business days for your order to be processed before it ships. Orders are not processed on weekends or holidays.
(But we usually get a little excited and send it on its way much sooner. Keep an eye on your inbox.)
Once your order has shipped, you’ll receive a confirmation email with tracking information.
Shipping Rates & Destinations
Canada
| Order subtotal | Standard shipping |
|---|---|
| Under $39.99 CAD | $6.99 CAD per order |
| $39.99 CAD or more | FREE |
United States
| Order subtotal | Standard shipping |
|---|---|
| Under $39.99 USD | $5.99 USD per order |
| $39.99 USD or more | FREE |
International — Outside Canada & the United States
Straw ships worldwide! If your country isn’t listed at checkout, please email info@strawco.ca so we can look into shipping options for you.
| Order subtotal | Standard shipping |
|---|---|
| Under $89.99 USD | $11.99 USD per order |
| $89.99 USD or more | FREE |
Applicable duties and import taxes are calculated and collected at checkout, so you can review the total before placing your order.
Free international shipping covers shipping costs only. Applicable duties and import taxes are still payable at checkout.
How Free Shipping Is Calculated
For all destinations, free-shipping eligibility is based on your product subtotal after discounts and before taxes. Taxes, duties, and shipping charges do not count toward the minimum.
Delivery Times
Delivery times vary depending on your location, the carrier, and the shipping service selected. Any delivery estimates provided are estimates only and do not include processing time.
International tracking updates may take longer while your package travels between countries or clears customs. Your package may also be handed over to a local carrier for final delivery.
We do our best to get your order on its way promptly, but Straw is not responsible for carrier delays, customs delays, weather disruptions, or other circumstances beyond our control.
Order Changes & Cancellations
Need to make a change? Please email info@strawco.ca with your order number as soon as possible.
We’ll do our best to accommodate address changes, product changes, or cancellations, but we cannot guarantee changes once your order has entered processing.
Once an order has shipped, it cannot be changed or cancelled.
Incorrect Shipping Addresses
Please double-check your shipping address before placing your order, including your unit number and postal or ZIP code.
Straw is not responsible for packages that cannot be delivered or are delivered to the wrong address because of incorrect or incomplete information provided at checkout. We cannot issue a refund or replacement for orders lost as a result of an incorrect address.
If your package is returned to us, we can arrange to resend it at your expense.
Lost or Damaged Goods
If your order appears to be lost in transit or arrives damaged, please email info@strawco.ca with your order number and a description of the issue.
For damaged items, please include photos of the product, shipping packaging, and shipping label, and keep the packaging while we review your request.
Confirmed lost shipments or items damaged in transit may qualify for a refund or replacement following our review and, where applicable, the carrier’s investigation.
A delayed shipment does not necessarily mean your package is lost, and we may need time for the carrier to complete its investigation.
Packages Marked as Delivered
If your tracking shows your package was delivered but you haven’t received it, please check around your delivery location and with household members, neighbours, or building management. Contact the carrier to confirm the delivery