Politique d’expédition
At Straw, we aim to get your order to you as quickly and smoothly as possible. Please review our shipping policy below.
Processing Time
All orders are processed within 3–5 business days (excluding weekends and holidays).
Once your order has shipped, you'll receive a confirmation email with tracking information.
Shipping Rates
- Free Standard Shipping on all orders over $35 (before taxes and discounts).
- Orders under $35 are charged a flat $5 shipping fee.
Delivery Time
Once shipped, orders typically arrive within the carrier's estimated delivery window. Delivery times may vary depending on your location and the shipping carrier.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
Once an order has been shipped and tracking information has been provided, we are unable to change the shipping address.
If an incorrect or incomplete shipping address is provided and the package cannot be delivered, Straw is unable to issue a refund or send a replacement order. If the package is returned to us, we may be able to reship it at the customer's expense.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Straw is not responsible for lost or stolen packages.
We recommend shipping to a secure location and monitoring your tracking information to help ensure your package arrives safely.
Additional Information
- We currently ship within Canada and the United States.
- Straw is not responsible for shipping delays caused by the carrier, weather, customs, or other circumstances beyond our control.
- If your order is returned to us due to an incorrect address, refusal of delivery, or failure to claim the package, additional shipping charges may apply to resend your order.
If you have any questions about your order or shipping, please contact us at info@strawco.ca.